Barbara explains the difference a guiding hand can make: I would like to thank you for your expert and caring assistance in helping find the right aged care home. It was very difficult for us to be involved in my cousin’s situation and to help him effectively. We appreciated that you were able to take us through all the aged care rules and regulations and to help us understand the differences between places.
Once we agreed upon a home, you helped smooth the way with the administration, particularly regarding my cousin's medical needs. We felt supported by your expertise throughout this taxing process and appreciated your calm manner and great communication. You are sage indeed! It was very pleasing to always receive from you quick acknowledgements, answers and
solutions and we could not have arrived at this good resolution without you.